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Frequently Asked Questions

Frequently Asked Questions

MANAGEMENT AND MAINTENANCE

Our management is here to help! Management team members are onsite Monday through Saturday ready to assist.

At Turnberry Isle, we have an on-site maintenance team ready to assist Monday through Saturday, and on call for emergencies like fire or flooding! Submit a maintenance request through the online portal or get in contact with the office if you have questions about your request.

Our service technicians are able to provide assistance while you're enjoying life in North Dallas! You do not need to be present for your maintenance request to be addressed, but if you would prefer to be there, you're more than welcome.

To get assistance as quickly as possible, place a work order through the online portal or contact our team of management professionals.

Our office does not provide after-hours lockout assistance. If you find yourself locked out when the leasing office is closed, you will need to contact a licensed locksmith to regain entry. Please note that any charges incurred for locksmith services are the resident's responsibility, as outlined on page 8 of your lease agreement.

AMENITIES

At Turnberry Isle, you'll find a variety of amenities that make living in vibrant Dallas even better, such as:
Resort-Style Pool & Spa with Golf Course Views

  • The resort-style pool and spa overlook the Prestonwood Country Club Golf Course, creating a peaceful setting to unwind without leaving home. It’s an ideal place to relax after a day exploring nearby dining, shopping, or entertainment in North Dallas.
Outdoor Grilling & Social Gathering Spaces
  • The outdoor grilling areas make it easy to enjoy time outside with friends or neighbors in a relaxed, open-air setting. Whether it’s a casual evening cookout or a weekend get-together, these spaces extend your living area outdoors.
24-Hour Fitness & Focus-Friendly Business Center
  • A fully equipped fitness center and on-site business center with Wi-Fi support both active and productive lifestyles. Whether you’re fitting in a workout or working remotely, these spaces offer flexibility throughout the day.
Thoughtfully Designed Apartment Interiors
  • Spacious kitchens, walk-in closets, and in-home laundry connections make everyday routines more efficient and comfortable. Select homes also offer fireplaces, vaulted ceilings, patios or balconies, and scenic golf course views for an added sense of space and style.

Turnberry Isle offers multiple parking options so your arrival home from an exciting day in North Dallas is even easier. Parking options include general, reserved, and garages, and range in price from $30 for corver parking and $125 /month.

Turnberry Isle Apartment Homes offers amenities designed to elevate your everyday life in North Dallas. Take a dip in our resort-style pool and spa overlooking the Prestonwood Country Club Golf Course, then unwind at the BBQ and grilling area. Stay active any time at our 24-hour fitness center, or get work done at our business center with free Wi-Fi. We also offer covered carports and detached garages, Parcel Pending package lockers, and secure, gated community access with 24-hour on-call maintenance for added peace of mind.

These pet-friendly North Dallas apartments can't wait to welcome you and your furry friend to your new home! We allow up to 2 pets per home with a $325-500 deposit per pet and a monthly pet rent of $30. Contact our leasing office with any questions!

At Turnberry Isle, a fully-equipped kitchen makes cooking a breeze, with a stove, microwave, dishwasher, refrigerator, and more at your fingertips. Stay comfortable year-round with central A/C, so you can spend less time on chores and more time doing what you love.

Turnberry Isle Apartments in North Dallas come unfurnished, but we would be happy to assist you and connect you with a recommended vendor like CORT, which provides furnishings at an additional cost.

ADMINISTRATIVE AND LEASING

Once you apply, please send your income verification to us via email and we will send the CheckPoint ID verification link. If your application is completed during business hours and you have completed the income and ID check it will take 5 minutes to produce the screening results.

Turnberry Isle offers 4 different ways for you to pay rent, the online portal, personal check, money order, or cashier's check. If you have questions about rent payments, please contact our leasing office.

Our renter's insurance requires the policy to list all leaseholders, have a minimum of $100,000 personal liability, and list the property as an interested party. If you have any questions about the renter's insurance policy at Turnberry Isle, please contact our leasing office!

For internet and cable providers you can use Spectrum and AT&T, keeping in mind our property offers high-speed internet!

If your situation changes, we offer buyout options and a lease break. When you need our assistance, please call our leasing team to discuss your options for leasing changes.

To set up your utilities, contact Oncor online or by phone. If you have any questions about setting up your utilities, please contact our leasing team!

Utilities such as water, trash, sewer, electricity, alarm fees, and all other utility fees, will be the responsibility of the resident and are not included in the rent.

LOCATION AND DIRECTIONS

Dallas has many distinct neighborhoods to choose from and has something for everyone. Here are some of the best places to live when you're looking for a Dallas apartment for rent:
Far North Dallas

  • This area offers a convenient suburban lifestyle with easy access to major highways, shopping centers, and business districts. Residents enjoy a balanced mix of residential comfort and city convenience, with everyday essentials, dining, and retail close by.
Near Belt Line Road Dallas
  • Positioned in a highly central part of North Dallas, this corridor is known for its wide variety of restaurants, shops, and services. Its connectivity to surrounding neighborhoods makes daily commuting and errands especially convenient.
Near Addison, TX
  • Addison stands out for its energetic atmosphere, offering an exciting mix of dining, entertainment, parks, and community events. It’s a popular choice for renters seeking a lively social scene with plenty to do close to home.
Near Dallas Parkway
  • Located along a major North Dallas thoroughfare, this area provides direct access to key employment hubs and retail destinations. Its strong commuter routes and modern conveniences make it appealing for both work and leisure lifestyles.

Dallas offers a dynamic mix of urban convenience and relaxed suburban living with access to top-tier shopping, employment centers, entertainment, and outdoor recreation. Whether you're looking for easy commuting, nearby green spaces, or a balance between city energy and quieter residential areas, here are some of the unique features to consider:
Well-Connected Urban Access

  • Dallas provides a highly accessible layout with major highways and thoroughfares that make commuting and daily travel straightforward. Residents benefit from quick connections to business districts, retail destinations, and entertainment hubs across the metro area.
Everyday Outdoor Escapes
  • The city offers plenty of nearby parks, trails, and open spaces that make it easy to enjoy time outside. Spots like Les Lacs Park and Winnwood Park provide walking paths and green space for relaxing breaks close to home.
Residential Settings
  • Many areas in Dallas blend convenience with quieter, more residential surroundings that feel removed from the busier parts of the city. Some neighborhoods even offer scenic surroundings near golf courses and landscaped open areas, adding a more peaceful backdrop to daily life.
Vibrant Culture & Neighborhood Variety
  • Dallas is known for its diverse mix of neighborhoods, each offering its own personality, dining scene, and lifestyle options. From energetic entertainment districts to calm residential communities, residents can choose an area that best fits their way of life.

There are many fun activities to do in Dallas! Turnberry Isle's Far North Dallas location puts residents in the heart of the North Dallas and Addison area. Major attractions and activities in the area include:

  • Addison Circle Park
  • Village on the Parkway
  • Prestonwood Place
  • Topgolf Dallas
  • Prestonwood Country Club Golf Course
  • Les Lacs Park
  • Winnwood Park
  • The Galleria Dallas

Turnberry Isle in Dallas is only minutes from the city’s top employers. The proximity to the Dallas North Tollway, President George Bush Turnpike, and I-635 gives easy access to healthcare, corporate headquarters, education, government, and technology employers, like:

  • Texas Instruments
  • State Farm
  • Mary Kay Inc.
  • AT&T
  • Baylor Scott & White Health
  • UT Southwestern Medical Center
  • The University of Texas at Dallas
  • Capital One
  • JPMorgan Chase
  • City of Dallas

Our apartments in North Dallas offer excellent access to public transportation and major roadways. The community is close to the Dallas North Tollway, George Bush Turnpike, and I-635, and the DART Rail Arapaho Center Station is about 6 miles away. Love Field Airport is roughly 20 minutes away, with DFW International Airport about 30 minutes away.

Great schooling and education are right around the corner as we are located in the Dallas Independent School District (Dallas ISD). Contact the district directly to confirm your specific assigned schools.

We're conveniently located at 15190 Prestonwood Boulevard, Dallas, TX 75248 — just minutes from the Dallas North Tollway, George Bush Turnpike, and I-635, with Prestonwood Boulevard running directly by the property. Contact our leasing team or use GPS/Google Maps for turn-by-turn directions to your new home!

Residents love shopping and dining nearby! Grab groceries at Whole Foods Market or Tom Thumb, pick up essentials at Target, and shop at Prestonwood Town Center, NorthPark Center, or Galleria Dallas. When you're ready to eat, popular spots like Kenny's Wood Fired Grill, Ida Claire, Torchy's Tacos, and Lazy Dog Restaurant & Bar are all just a short drive away.

FOR FUTURE RESIDENTS

To apply for your new home at Turnberry Isle, visit the Floor Plans page and apply now! You are also able to apply through the Applicants link at the top of the site.

When reviewing an application to rent at Turnberry Isle Apartments, we conduct a criminal background check, verify rental history, analyze credit history, and income-to-rent ratio. If you have questions about our application process, please contact our leasing team to speak with one of our friendly team members.

Applicants must have verifiable income equal or greater to three times (gross) the market rent. Guarantors must have original, verifiable income equal to or greater than six times (gross market rent).

Past rental qualification is at least 12 months of verifiable 3rd party or mortgage payment history.

Our property uses NOVA to verify income. If no records are found using this software, you may be asked to provide another verification method, such as banking information or past paystubs to validate income.

Our system generates a risk vs credit score. Bankruptcies, judgments, and balance(s) owed to other management may cause an applicant to be denied.

You have picked a wonderful place for your first home! At Turnberry Isle Apartments, we are so excited to welcome you into our tight-knit community with all the features you're sure to love.

Tour Turnberry Isle Apartments for free! Make sure to bring your valid government-issued ID to tour.

Our team suggests making a previously arranged appointment to prevent any wait time and to make sure all your questions about these apartments in North Dallas get addressed. However, we do also accept walk-ins.

While we don't offer self-guided tours at this time, we'd love to show you around in person. Our team is happy to schedule a personal tour at a time that works for you, so you can explore the property and get all your questions answered along the way.

For the safety and security of our property, team, and residents, photo ID is required for anyone taking a tour.

Your apartment will be prepped and ready for you to move in. We make sure your home is professionally cleaned, painted, and functioning properly so that when you move in, you're ready to relax at home.

Turnberry Isle Apartment Homes offers a relaxed, well-kept atmosphere alongside the Prestonwood Country Club Golf Course, giving residents a peaceful setting to unwind after a busy day. Our homes are thoughtfully maintained to help create a comfortable, easygoing environment you'll love coming home to.

We want you to make your new space home! You can decorate, but please keep in mind you may be charged for hole repairs if you hang art or TVs. If you have a question about what types of decorations are permitted, please call our leasing team!

Turnberry Isle Apartments does not have additional monthly fees for using amenities. However, you must pay any additional charges for pet rent dependent on resident circumstances.

Turnberry Isle does not allow unattended guests or listing apartment homes for booking on Airbnb, VRBO, etc.

We want Turnberry Isle to be as peaceful for all our residents as possible! Building quiet hours are from 10 pm to 8 am. All of our community spaces are ready for your use without any charges!

We want Turnberry Isle to be as peaceful for all our residents as possible! Building quiet hours are from 10 pm to 8 am. All of our community spaces are ready for your use without any charges!

The upfront costs when you sign a lease include your move-in rent, security deposits, first payment of monthly parking fee, prorated pet rent if applicable, and pet deposit if applicable. If you have any questions about the upfront costs, please contact our leasing office!

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